Troubleshooting+First+Steps

Troubleshooting - General First Steps*
If there is an image on board, but things not working correctly:
 * Check the cables (Really! - power, USB, VGA, ... Anything that could be unplugged)
 * Check/re-seat the tools in the tray
 * Check/clean the tool tray sensors (gently - maybe a puff of air)
 * Unplug, pause, and then replug the USB cable (both ends, if possible)
 * Reset the board (soft = click and release)
 * Reset the board (hard = click and hold until toolbar flashes, release)
 * Restart the computer

If there is no image on board, and the status indicator light is solid green, touch the board while watching computer monitor. If the computer reacts to your touch, look for video problems:


 * Projector turned on?
 * Projector in “hide” mode?
 * Check VGA cable (connected? bent or broken pins?)
 * Check fn+F7 status and settings
 * Restart Computer

If none of these steps fix the problem, and if you have the time*, you can start swapping things out. For instance, if you take a computer from a computer/board setup that is known to be working properly and use it to replace a computer in a setup that is not working correctly, you can often narrow the source of the problem to either the computer or the SMART Board. Same idea applies to cables - If you swap out a questionable cable with a known working cable, you can identify (or eliminate) the cable as the source of the problem.


 * Remember that you already have a full-time job, and that most of the Smart Boards you'll see are still under warranty. If these quick, basic steps don't allow you to find and/or fix the problem, take the time to get a work order submitted - you can always cancel it when you get the thing working