Troubleshooting+and+Maintenance+Resources

***Get the most current troubleshooting and maintenance resources on SMART's Browse Support page
Install SMART Notebook and Response Software from the district's Help page (http://help/ - but only within the mcpss network). The installation is automated, and your Notebook software will be automatically activated. You will need to connect a SMART Response receiver to your computer after installing Response software in order to activate the Response software. You will need administrative rights on the computer.

**Troubleshooting and Maintenance Resources**
SMART Tech Support Chat - Start a Conversation with tech support SMART SupportLink Newsletter - Read current issue or subscribe - Two-page guide to basic care and troubleshooting – Would probably be a good resource to copy and distribute at school (except for the part about dry-erase markers) - Two-page collection of links to most popular knowledge base articles - A five-page flow chart based on the status of the Smart Board's ready light

- 600i2 Series User Manual - 600i3 Series User Manual - UF55 Projector User Manual - 600i4 Series User Manual
 * Manuals**


 * Screen Maintenance**

Cleaning the Screen Cleaning Marker Stains from Screen Disinfecting the Screen Mr. Clean and His Abrasive Associates Are to be Avoided


 * Projector Troubleshooting and Maintenance**

UF45 Projector Beeps UF45 Projector Indicator Lights Cleaning Your UF45 Projector Adjusting Your UF 45 Projector’s Image Alignment Replacing Your UF45 Projector Lamp UF55 Projector Doesn’t Work Cleaning Your UF55 Projector Optimizing Projector Life Screen Image Flickers or Shifts UF65 3D warnings


 * Compressed Air? UF45 only**. (Manuals: UF45 calls for compressed air and a vacuum cleaner every 3 - 6 months; UF55 calls for a vacuum cleaner every 6 months but doesn't mention compressed air; UF55 specifically says to not use compressed air near any part of the projector, but to vacuum lamp module associated parts every 12 months)


 * Specific Board Issues**

Pointer Sticks in One Place on Board Pointer Doesn’t Move [| Screen Goes Blank After a Period of Inactivity] PowerPoint Video Clips Don’t Play on Screen (Laptops) Pen Tray Lights Remain Lit When Pens or Eraser are not in Use Pen Tray Tools Not Detected


 * Specific Operating System Issues**

Pen Pointer Appears Instead of Mouse Pointer (Vista) Designating the Correct Display for Multiple Displays (Windows 7)


 * Main Support Pages by Product:**

SMART Boards (all models - front projection) SMART Notebook Software SMART Response (hardware) SMART Response (software) SMART Document Cameras SMART Wireless Slate SMART Notebook Math Tools SMART Table SMART Synch


 * Smart Response**

- SMART Response PE User Guide SMART Response Receiver Doesn't Work